Privacy Policy

1. Introduction

Reefer King Services (“Reefer King”, “we”, “us”, or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, request maintenance support, schedule depot services, or communicate with our team.

2. Information We Collect

We may collect the following categories of information to deliver our refrigerated container maintenance services effectively:

• Contact Information: Name, company name, designation, phone number, email address, and postal address provided via enquiry forms, emails, or phone calls.
• Service Details: Container types, equipment IDs, service requirements, depot schedules, and related logistics information shared during consultations.
• Usage Information: Technical data such as IP address, browser type, device identifiers, referring URLs, and page interactions collected through analytics tools and server logs.
• Support Records: Communications with our support teams, including emails, WhatsApp messages, and call summaries, for quality assurance and faster resolution.

3. How We Use Your Information

Your information is used to deliver exceptional service standards and to comply with applicable regulations. Common purposes include:

• Responding to enquiries, providing quotes, and coordinating depot appointments.
• Managing preventive maintenance, emergency repairs, and cold-chain monitoring support.
• Sending operational updates, service reminders, and contract communications.
• Improving our website performance, safety practices, and customer experience.
• Complying with legal obligations, regulatory inspections, and audit requirements.

4. Legal Basis for Processing

Depending on your jurisdiction, we process personal information under one or more of the following legal bases:

• Your explicit consent provided via contact forms or marketing opt-ins.
• Performance of a contract or steps taken prior to entering into a service contract with Reefer King.
• Compliance with legal obligations related to port authorities, customs, and safety regulations.
• Legitimate interests in running and improving our depot operations and customer support.

5. Information Sharing and Disclosure

We do not sell or rent personal data. We may share information with trusted partners when necessary to deliver our services:

• Operational Vendors: Certified technicians, parts suppliers, and logistics partners assisting with container handling.
• Technology Providers: Cloud hosting, analytics, CRM, and communications platforms that support our business systems.
• Regulatory Authorities: Port, customs, or legal authorities when disclosure is mandated by law.

Every third party is bound by confidentiality obligations and data protection safeguards aligned with Reefer King’s policies.

6. Data Security

We use administrative, technical, and physical controls to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include restricted access to depots, encrypted communications, secure data centers, and routine security reviews. While no method of transmission over the internet is fully secure, we strive to maintain industry-standard protection for your information.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by legal, tax, accounting, or regulatory obligations. Once information is no longer needed, it is deleted or anonymized in accordance with our retention schedule.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Ask for corrections or updates to inaccurate or incomplete data.
• Request deletion of your data, subject to contractual or legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below. We respond to verified requests within the timelines required by applicable law.

9. Cookies and Tracking Technologies

Our website may use cookies, beacons, and similar tools to optimize performance, analyze traffic patterns, and tailor content. You can manage cookie preferences via your browser settings; however, blocking cookies may impact site functionality.

10. International Transfers

Reefer King Services operates primarily within India, but certain service providers may process data in other jurisdictions. When data is transferred internationally, we implement safeguards such as contractual clauses and due diligence to ensure adequate protection.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational changes or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to our data protection point of contact:

• Reefer King Services
• Shop No.6, Jesel Empire, Sector-9, New Panvel, Navi Mumbai, Maharashtra 410206
• info@reeferkingservices.com
• +91 9999 888 877

Effective Date: